Welcome to medicalnotes.us, where our mission is to not only ensure customer satisfaction but also empower aspiring clinicians with top-tier study resources. We pride ourselves on offering unparalleled educational materials for medical and health students, setting a standard of excellence on the internet.
Should you find yourself dissatisfied with your purchase, please reach out to us via email at [email protected] and we will make every effort to address your concerns promptly.
It’s important to note that as a provider of digital products, we typically do not accept returns. However, there are specific circumstances under which we may issue refunds:
- Duplicate Purchases: If you accidentally purchase multiple copies of the same subject, we will gladly refund the duplicates upon request.
- Payment Errors: Refunds will be issued for any overpayment or overcharging resulting from payment errors.
On the other hand, refunds will not be granted under the following conditions:
- Downloaded Content: Requests for refunds after downloading purchased content will not be eligible, as our costs of distribution are incurred upon download.
- Accidental Purchases: Our checkout process is designed to prevent accidental purchases, and refunds will not be issued for such instances.
- 30-Day Limit: Refund requests for orders made more than 30 days prior will not be considered.
We understand the investment required to produce and distribute digital products securely. Once a customer downloads their content, our distribution costs are fixed.
If your refund request is approved, you will receive confirmation via email, and funds will be returned to your original payment method within 5 business days. In cases where a refund is not approved, we may offer store credit as a voucher, at our discretion, up to the original purchase value.
Thank you for choosing medicalnotes.us as your trusted resource for medical education. We’re committed to supporting your journey to becoming the best clinician you can be.